This Hotel Exceeded Expectations

By | April 19, 2019

This is our first visit to the Sunset Royal following 7 excursions into Hacienda Tres Ríos because of 2010. We had been told to reduce our expectations. But we did not have to–what was unusual.

The shore butler, Abel, made sure we had our place in a shore bed daily and made sure we were lubricated. Our principal butler, Manuel, was exceptional, probably among the greatest butlers we’ve had. Though the buffets were modest, the quality has been excellent, and the choices have been changed so that you don’t get bored.

I saw Sunset Royal for the week along with my fiancés household for a holiday over spring break. The beaches were amazing, and the staff was amiable and accommodating. My fiancé and I are very busy people, and this area was ideal for us. One of the employees recommended the cozumel flats fishing close to our hotel. Maybe we’ll try some other time.

Oscar, who directs the vast majority of these tasks, went over and beyond to help keep us laughing and having a fantastic time. Geovani behind the pub did precisely the same, continually teasing and joking around. We’ll be back!

Expected the space to become a little bit nicer, but it functioned. Overall we had a terrific experience. It had been near the shore, and a lot of areas to just lay back on couch chairs and revel in the sand. Food was great, I’d liked to have a couple more options of what I think about when I consider Mexican food. I’d return for sure.

We came on Saturday morning. We got stuck in the elevator for approximately 1 minute, then it got us down into the reception. The 1 lift was out since late Saturday night, therefore just 1 lift operating in a hotel during spring break.

The wifi in this excursion is terrible. Half of this time I can not even get it in my area nor in the hallway. The shore bye doesn’t pick up the wifi neither expires the theatre area. Normally the breakfast is nice and fresh. This excursion isn’t excellent. The breakfast sausage looks like it’s nuked and quickly fried. It’s so rubbery. The bacon is burnt. The hash browns from the buffet are dried out rather than hot. The pancakes are cooked and chilly. But, it is a good place to stay.